Hot tub repair and service in the Fraser Valley

A hot tub that won't heat, has weak jets, trips the breaker or keeps losing water usually comes down to one of a few parts: a pump, the heater, a seal or fitting, or the control pack. We repair and service hot tubs in Langley, Surrey, Abbotsford, Chilliwack, Maple Ridge and Mission, and we work on most common makes.

What we repair

• Pumps: jet pumps and circulation pumps that hum, leak, grind or won't start. See pump repair.
• Heaters: elements, pressure and flow switches, high-limit and temperature sensors. See heater repair.
• Leaks: pump seals, heater unions, jet bodies and gaskets, glued fittings and drain valves. See leak repair.
• Control packs and topside panels: relays, circuit boards, error codes, and panels that are blank or won't respond.
• Jets and diverters: stuck diverter valves, and jets that won't turn or have lost their inserts.
• Blowers, ozone and UV: air blowers that won't run, and ozone generators or UV systems at the end of their life.
• GFCI trips: a disconnect that trips the moment the tub starts, or partway through a heat cycle, is a symptom rather than the fault itself. We track down which component is causing it.

Not everything needs a repair visit. Cloudy water, foam and scale are usually water chemistry, and our chemicals and supplies page and water care guide cover those.

Checks to try before you book

Some problems have a simple cause you can check safely yourself:

1. Is there power? Check the GFCI disconnect near the tub and the breaker in your panel. If the GFCI trips again as soon as you reset it, leave it off and call us.
2. Is the filter clean? A clogged filter is one of the most common reasons for weak jets, poor heating and flow error codes. Take it out, rinse it and try again.
3. Is the water level right? If the water is below the skimmer, the pumps can draw air.
4. Was the tub just refilled? Air trapped in a pump after draining and refilling (an airlock) can stop the water moving. Your owner's manual explains how to bleed it.
5. What does the panel say? Write down any code exactly as shown. Codes differ between control systems, so the code plus the make tells us far more than either one alone.

If your tub isn't getting warm, our guide to a hot tub not heating walks through the usual causes in order. Always switch off power at the disconnect before opening the cabinet.

How booking works

Use the form below or call 604-555-0100. The more we know before the visit, the better our chances of fixing it in one trip:

• The make and model of the tub, and roughly how old it is
• The serial number, usually on a label inside the equipment door or on the control pack
• What it's doing, when it started, and any error code on the panel
• A photo or two of the equipment bay, if you can take them with the power off

We'll tell you what we think is going on, whether we can get parts for your tub, and what happens next.

Repair or replace?

Most hot tub faults are worth fixing. Pumps, heaters, sensors and control packs are replaceable parts, and a well-built shell and cabinet can outlast several of them.

It's a closer call when a tub is old and several things are failing at once, when the frame or insulation has rotted from a long-running leak, or when parts for its control system are no longer made. In those cases we'll explain the options plainly, including what a replacement would involve, and leave the decision with you. If you do replace it, removal of the old tub is included when we install the new one.

Where we go

From our Langley showroom we cover Langley, Surrey, Abbotsford, Chilliwack, Maple Ridge and Mission. If you're nearby but outside those cities, ask anyway.

Service after the sale

When you buy a tub from us, the same store looks after it afterwards: repairs, maintenance visits, replacement covers, filters and water care. Keep your paperwork and the serial number handy, and call us first if anything seems off.